August 21, 2007 5:27 PM
Google Admits Mistake in Handling of Google Video Shutdown
Wow, I guess everything moves faster in the Digital Age, even corporate apologies.
Less than two weeks after sending an email to Google Video users about Google's plan to stop the service, render all purchased videos unwatchable, and provide a credit only usable through Google Checkout to users (which you can read my post about here), Google essentially apologized for making the wrong decision in .
While somewhat cheeky in tone, it's still remarkable how quickly a multibillion dollar international corporation can gain feedback from its customers and respond with action aimed at assuaging any concerns.
Just another example of how the Digital Economy is shifting the paradigm of what it means to be a nimble corporation and how we, the people, can influence companies by making our voices heard.